Cherwell End of Life Announcement
November 1, 2023

As the IT service management landscape continues to evolve, organizations are often faced with the challenge of adapting to significant changes in the tools and technologies they rely on. One such pivotal change is the recent announcement regarding the End of Life (EOL) of Cherwell Service Management software. This announcement marks both an end and a new beginning for businesses relying on this platform.
Understanding the Impact
The EOL of Cherwell is more than just a discontinuation of support; it represents a fundamental shift in how IT services will be managed by its users. Here are the key aspects to consider:
Transition Period
- End of Support: The specific date when Cherwell will officially stop offering support is crucial for businesses to plan their transition.
- Security Risks: Post-EOL, any security vulnerabilities in Cherwell will no longer be addressed, increasing the risk for businesses that continue to use it.
Migration Strategies
- Evaluating Alternatives: Organizations must assess alternative ITSM solutions that align with their current and future needs.
- Data Migration: Safely and efficiently migrating data from Cherwell to a new system is a top priority to ensure continuity.
Looking at Alternatives
The market offers several alternatives to Cherwell. When choosing a new solution, consider:
- Feature Parity: How similar is the new tool in terms of features and capabilities?
- Customization and Flexibility: Can the new tool be customized to fit specific organizational needs?
- Integration Capabilities: Does the new solution integrate well with existing systems?
Preparing for Change
Transitioning away from a familiar platform like Cherwell requires careful planning:
- Training and Support: Staff will need training on the new system. Plan this early to ensure a smooth transition.
- Timeline and Milestones: Set a realistic timeline for the transition with clear milestones.
Conclusion
The End of Life announcement for Cherwell is a significant moment for many organizations. It presents challenges, but also an opportunity to modernize and optimize IT service management practices. With careful planning, the right choice of a new platform, and a focus on training and support, businesses can navigate this change successfully and emerge stronger.