ITIL V4 Implementation Checklist
December 23, 2023

ITIL Service Value System (SVS) Components
Understand the ITIL 4 Service Value System (SVS)
- Study the ITIL 4 SVS framework in detail.
- Identify how each component of SVS applies to your organization.
Principles, Governance, and Continual Improvement
- Align organizational culture with the ITIL guiding principles.
- Evaluate and adjust governance structures for ITIL 4.
- Establish a continual improvement process with metrics.
Service Value Chain (SVC)
- Audit current IT processes and services.
- Map existing processes to SVC activities.
- Identify gaps and improvement areas in current processes.
Four Dimensions of Service Management
Organizations and People
- Assess current skills and identify training needs.
- Develop a change management plan for organizational changes.
- Foster a collaborative culture supporting ITIL principles.
Information and Technology
- Review IT infrastructure and applications for ITIL 4 alignment.
- Identify technological gaps and plan upgrades.
- Ensure proper management of information and knowledge.
Partners and Suppliers
- Evaluate partner and supplier relationships in the ITIL context.
- Develop strategies for better integration into service management.
- Ensure contracts support ITIL 4 objectives.
Value Streams and Processes
- Map out value streams for key services.
- Analyze and optimize value streams.
- Align process design and improvement with ITIL principles.
ITIL 4 Practices
General Management Practices (14)
- Develop a comprehensive risk management strategy.
- Implement risk assessment and mitigation processes.
- Train staff on risk management techniques.
- Create a clear IT strategy aligned with business goals.
- Regularly review and update the IT strategy.
- Establish robust information security policies.
- Conduct regular security training and audits.
- Implement a continual improvement model for IT services.
- Establish continual improvement registers.
- Encourage a culture of continuous improvement.
- Develop a knowledge management strategy and repository.
- Promote knowledge sharing and collaboration.
- Regularly review and update the knowledge base.
Service Management Practices (17)
- Establish an efficient incident management process.
- Implement incident tracking and reporting systems.
- Train staff on incident response.
- Develop a process for managing root causes of incidents.
- Maintain a known error database.
- Create a change control process with risk assessment.
- Develop a Change Advisory Board (CAB).
- Standardize service request fulfillment processes.
- Implement a service catalog for common requests.
- Establish a service desk as the central communication point.
- Train service desk staff on customer service and technical skills.
- Define, negotiate, and manage SLAs.
- Regularly review and report on service performance.
Technical Management Practices (3)
- Develop a deployment management process.
- Implement automated deployment tools where applicable.
- Regularly review and maintain IT infrastructure.
- Plan for capacity and performance needs.
- Align software development with service management goals.
- Implement and support agile and DevOps methodologies.
Training and Certification
- Ensure key team members receive ITIL 4 Foundation training.
- Develop an ongoing training plan for staff.
- Identify team members for advanced ITIL 4 training.
- Facilitate training in ITIL 4 Managing Professional and Strategic Leader tracks.
Monitoring and Continual Improvement
- Develop KPIs for ITIL 4 practices.
- Implement tools for tracking and reporting KPIs.
- Schedule reviews of ITIL 4 implementation and effectiveness.
- Use sessions to plan further improvements.
- Establish channels for receiving feedback.
- Use feedback for continuous adjustments to ITIL 4 practices.